Customer service culture at BigC retail chain in Vietnam

Referral service and customer incentive in online retail supply Chain

This paper studies an online retail supply chain that includes one referral infomediary and one retailer, in which the infomediary provides demand referral service to retailers and incentive rebates to customers. A linear dual-channel demand with the effect of customer incentive and horizontal service cooperation model was established, and then the optimal policies of infomediary and retailers ...

Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam

Customer Perception towards Service Quality in Retail Banking

The present study has aimed to know the perception of customers towards services rendered by banks in major cities of Tamil Nadu. Descriptive study method has adopted and convenience sampling technique was followed. On that basis, a sample size of 560 customers of different public and private sector banks was selected for this purpose from the major cities of Tamil Nadu state namely, Chennai, M...

Customer Satisfaction of Retail Chain Stores: Evidence from Bangladesh

As retail chain store business is gaining popularity very quickly, people engaged in this sector should pay special attention to the growth of this sector. The present study aims at determining the factors constituting customer satisfaction of retail chain stores in Bangladesh. Customer satisfaction of this sector can be a pivotal indicator of how well the stores are meeting the expectations of...

Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam

18 Critical Success Factors for Supplier Development and Buyer Supplier Relationship: Exploratory Factor Analysis Joshi P. Sarang, National Institute of Industrial Engineering, Mumbai, India H V Bhasin, National Institute of Industrial Engineering, Mumbai, India Rakesh Verma, National Institute of Industrial Engineering, Mumbai, India Manoj Govind Kharat, National Institute of Industrial Engine...